Data Protection Policy

gx99 Privacy Policy

Protecting your personal information and privacy is gx99's highest priority. This page details how we collect, use, store, and secure your information. We follow international data protection standards and best practices to ensure your information remains safe at all times.

1. Privacy policy summary

This Privacy Policy (hereinafter "Policy") explains how gx99 (hereinafter "we", "us", "the Platform") processes your personal information when you use our website, mobile application, or services. By using the gx99 platform, you agree to the terms of this Policy.

We believe transparency and trust are the foundation of any online platform. That is why this policy is written in clear, straightforward language to explain:

  • What types of information we collect
  • Why and how we use that information
  • Who we share information with (and why)
  • How we protect your information
  • What rights do you have

Our Commitment: gx99 never sells your personal information or provides it to third parties for advertising purposes. We collect only necessary information and protect it according to law.

This policy was last updated on 1 January 2026. We reserve the right to modify this policy anytime and will notify you of major changes. It is your responsibility to check this page regularly.

2. What Information We Collect

2.1 Information You Provide

When you register with gx99 or use our services, you voluntarily provide certain information:

Information Type Example Purpose
Personally identifiable information Full name, date of birth, nationality Account creation, age verification, KYC
Contact Information Email address, mobile number, address Communications, account security, notifications
Financial information Payment methods, transaction history Processing deposits and withdrawals
Verification Documents NID, passport, driving license, utility bill Identity verification, fraud prevention
Account login credentials Username, password (encrypted) Account Access and Security

2.2 Automatically Collected Information

When you use gx99, we automatically collect certain technical and usage information:

  • Device Information: IP address, browser type and version, operating system, device model
  • Log data: Access time, pages clicked, referrer URL, session duration
  • Geolocation: IP-based approximate location (country, city)
  • Cookies & Tracking: Browser cookies, pixel tags, local storage
  • Gaming activity: Games played, betting amounts, win/loss history, bonus usage

About Cookies: We use cookies to enhance your experience, maintain your login status, and analyse site performance. You can manage cookies through your browser settings; however, disabling certain cookies may affect the functionality of some site features.

2.3 Information from Third Parties

We may occasionally receive information from third-party sources:

  • Payment providers: To verify transactions and prevent fraud
  • Verification Services: Identity verification and age confirmation
  • Game providers: Game Performance & RTP Data
  • Fraud prevention service: Detection of suspicious activity

3. How We Use Your Information

Gx99 uses your personal information solely for legitimate purposes necessary to provide you with services, ensure security, and meet legal obligations:

3.1 Service Delivery & Operations

  • Creating, managing, and maintaining your account
  • Provision of gaming, betting, and transaction facilities
  • Processing deposits, withdrawals, and payments
  • Providing bonuses, promotions, and rewards
  • Providing customer support and responding to enquiries

3.2 Security & Fraud Prevention

  • Verifying your identity and age (18+ confirmation)
  • Detection of multiple accounts and bonus abuse
  • Prevention of fraud, money laundering, and illegal activities
  • Monitor suspicious logins and unauthorized access
  • Our Terms and Conditions Apply

3.3 Communication & Notifications

  • Sending transaction confirmations and account updates
  • Inform you about promotions, bonuses, and special offers (if opted in)
  • Send security alerts and important notices
  • Sending surveys and feedback requests

3.4 Platform improvement and analytics

  • Analyzing user behavior and preferences
  • Monitoring site performance and technical issues
  • Developing and testing new features
  • Personalising game and content recommendations

3.5 Legal and Regulatory Compliance

  • Compliance with applicable laws and regulatory requirements
  • Cooperating with legal requests and court orders
  • Complying with AML (Anti-Money Laundering) and KYC (Know Your Customer) obligations
  • Implementing responsible gaming policies

Legal basis: We process your information (1) to fulfill our contract with you, (2) to comply with legal obligations, (3) based on your consent (such as marketing), and (4) for our legitimate business interests (such as fraud prevention).

4. Information Sharing & Disclosure

Gx99 does not sell your personal information. However, in certain circumstances, we may share your information with the following third parties:

4.1 Service Providers and Partners

We work with trusted third-party service providers who assist in delivering our services:

  • Payment processor: To process deposits and withdrawals (e.g. bKash, Nagad, bank transfers)
  • Game providers: For providing casino games and live dealer services
  • Identity Verification Services: For KYC and age verification
  • Cloud hosting provider: Data Storage & Server Infrastructure
  • Customer Support Tools: Live Chat and Ticketing System
  • Analytics & Monitoring: Site performance and user behavior analytics

All of these service providers are bound by strict confidentiality agreements and may only use your information for the specific purposes defined.

4.2 Legal Obligations

We may disclose your information if:

  • Required by law, regulation, or court order
  • When requested by a government authority or law enforcement agency
  • For AML/CTF (Anti-Money Laundering / Counter-Terrorism Financing) investigations
  • To protect our legal rights or defend against legal claims

4.3 Business Transactions

If gx99 merges, is acquired, sells assets, or restructures, your information may be transferred to the new owner. In such cases, we will notify you in advance.

4.4 Consent-based sharing

In other circumstances, we do not share your information without your explicit consent. You can withdraw consent at any time.

International transfers: Some of our service providers may be located outside Bangladesh. In such cases, we ensure your data is protected by adequate security standards and appropriate contracts are in place.

5. Data Protection and Retention

5.1 Security measures

Gx99 implements industry-leading technical and organizational measures to protect your personal information:

  • SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption
  • Database Encryption: Sensitive data stored encrypted on servers
  • Firewall & Network Security: Multi-layer firewall to prevent unauthorized access
  • Access Control: Only authorized employees can access data on a need-to-know basis
  • Regular Security Audits: Regular penetration testing and vulnerability scanning by third parties
  • Two-Factor Authentication (2FA): Available for enhanced account security

5.2 Data Retention Period

We retain your personal information only as long as necessary:

  • Active account: For as long as your account remains active and you continue to use our services
  • Inactive account: Data is archived or deleted after 3 years of inactivity
  • Legal Obligations: Certain data (transaction records) is retained for 5–7 years in accordance with regulatory requirements
  • Marketing Data: Deleted immediately upon opt-out

5.3 Data breach response

If a data breach occurs that poses a high risk to your rights and freedoms, we will:

  • We will notify the relevant authorities without undue delay
  • We will notify you within 72 hours via email or platform notification
  • We will explain the nature of the violation, potential consequences, and remedial steps

Your responsibilities: Use a strong password, change it regularly, and never share it with anyone. Enable 2FA and report suspicious activity immediately. We are not responsible for unauthorized access if you fail to protect your access credentials.

6. Your Rights and Choices

You have control over your personal information. gx99 respects and facilitates the following rights:

6.1 Access & Portability

  • Data Access: You can request to know what information we hold about you
  • Data Portability: You may obtain a copy of your information in a machine-readable format
  • Dashboard access: You can view and download much of your information directly from your account dashboard

6.2 Amendments and updates

  • You can update or correct your personal information at any time
  • Change your email, mobile number, and address from Account Settings
  • Contact support to update any incorrect or incomplete information

6.3 Right to deletion and to be forgotten

  • You may request deletion of your account and personal information
  • All balances must be withdrawn and active bets settled before deletion
  • Some data (transaction records) may need to be retained for a specified period due to legal obligations

6.4 Restriction of Processing or Objection

  • You can request to limit or stop specific processing activities
  • You can opt out from marketing communications
  • You may object to profiling or automated decision-making

6.5 Marketing Preferences

  • You can unsubscribe from promotional emails anytime
  • Manage SMS/push notification settings in account preferences
  • However, critical transactions and security notifications cannot be opted out

6.6 How to Exercise Your Rights

To exercise your privacy rights:

  • Log into your account settings and make the applicable changes
  • Contact our Customer Support team at: [email protected]
  • Contact us via Live Chat (available 24/7)

We will process your request within 30 days of verifying your identity.

7. Cookies & Tracking Technology

7.1 What Are Cookies and Why We Use Them

Cookies are small text files stored in your browser when you visit gx99. We use cookies to:

  • Essential cookies: Site functionality, login status, session management (essential)
  • Performance cookies: Analyzing site speed, load times, and error tracking
  • Functional cookies: Remembering language preferences and theme settings
  • Analytics Cookies: Understanding user behavior, popular pages, traffic sources

7.2 Types of Cookies We Use

Cookie Name Purpose Duration Type
session_id Maintaining login status Until session ends Required
user_prefs Save language and settings 1 year Functional
analytics_token Site usage analytics 2 Years Analytics
security_hash Fraud Prevention and Security 6 months Required

7.3 Managing Your Cookies

You can manage, block, or delete cookies through your browser settings. Please note:

  • Disabling necessary cookies may prevent the site from functioning properly
  • Your preferences and login status will not be remembered
  • You may experience difficulty accessing certain features

8. Children's privacy

Gx99 is for persons 18 years of age or older only. We do not intentionally collect personal information from anyone under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will verify and, if we confirm the information belongs to a minor, we will promptly close that account and delete the data.

For parents: We encourage parents and guardians to monitor their children's online activities and educate them about gambling and betting sites. Many browsers and devices offer parental control tools.

9. Policy Updates & Changes

Gx99 may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will revise the "Last Updated" date at the top of the policy.

9.1 Notification of Important Changes

If we make significant changes that materially affect your rights or how we use your data, we will:

  • We will display a prominent notification after you log in
  • Send email notifications (if you have consented)
  • We will provide a reasonable notice period before any changes take effect

9.2 Your Responsibility

It is your responsibility to review this privacy policy regularly. Continued use of gx99 after changes means you accept the updated policy.

Last Updated: January 1, 2026. This Privacy Policy is effective from this date.

10. Contact and Complaints

10.1 Privacy-Related Questions

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us:

Email (privacy-related)
Live Chat
Available 24/7 (after login)
Formal Complaint
Email with "Privacy Complaint" in the subject line

10.2 Response Times

We take all privacy-related inquiries seriously and:

  • We will provide an initial response within 48 hours
  • We will complete simple requests within 7 business days
  • Complex matters may take up to 30 days (we will keep you informed throughout)

Data Protection Principles

See at a glance the core pillars of gx99's data protection practices.

Strong Encryption

All data transmissions are secured with SSL/TLS 256-bit encryption. Sensitive information stored on our servers is encrypted. Your password is protected using a one-way hashing algorithm.

Data Minimization

We collect only necessary information. We don't want extra or irrelevant data. When information is no longer needed, we securely delete or archive it.

Access Control

Only authorised employees may access data on a need-to-know basis. All access is logged and regularly audited. Multi-factor authentication is mandatory.

Regular Security Audits

Regular penetration testing and vulnerability scans are conducted by independent third parties. Security patches and software updates are applied immediately.

Privacy by Design

We follow Privacy by Design principles. Privacy is considered from the start of any new feature development. Default settings always provide maximum privacy protection.

Transparency & Control

We explain in plain language how your information is used. We give you full control over your data — the ability to access, correct, delete, or port it.

Privacy-Related Enquiries

Answers to common questions from players about the gx99 Privacy Policy.

This privacy policy describes gx99's data protection practices and commitments. Licensing is a separate regulatory matter not covered in this policy. From a privacy and data protection perspective, gx99 follows international data protection standards and uses industry-leading technology to keep your personal information secure. We use 256-bit SSL encryption, firewalls, regular security audits, and strict access controls. Your data is used only for necessary purposes and is never sold. Remember, online security is shared responsibility—keep your password secure, never share it, and enable 2FA. For questions about licensing and regulatory status, About us Visit the page or contact our support team directly. We believe in transparency and are ready to address any concerns you may have.

You can temporarily suspend or permanently close your gx99 account at any time. Various options are available to suit your needs: (1) Temporary Self-Exclusion: After logging in, go to "Responsible Gaming" settings and set Self-Exclusion for 24 hours, 7 days, 30 days, or 90 days. You won't be able to log in during this period. (2) Time-out: You may take a temporary break for a period of time. Your data and balance will be kept safe during this time. (3) Permanent account closure: To permanently close your account, email [email protected] or contact us via live chat. Before closing, please ensure your account has no remaining balance and all pending bets have been settled. Once your account is closed, your personal data will be retained or deleted in accordance with our data retention policy (certain transaction records may be kept to meet legal obligations). If you wish to request complete deletion of your data, please state this clearly in your email. We will process your request within 30 days. Details Responsible Gaming See page.
Your privacy is our priority
Play at gx99 with confidence, knowing your personal information is fully protected and kept private. We are committed to transparency, security, and putting you in control.
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