Gx99 believes online gaming should be for entertainment, not a source of income or a cause of problems. We promote responsible gaming and provide various tools and resources to help players stay in control. Learn on this page how to play in a safe, healthy, and enjoyable way.
Gx99's goal is to create a safe, transparent, and responsible gaming environment where every player stays in control and understands their limits. We believe gambling should be a form of entertainment, not a means of income.
Responsible gaming means playing within your means, time, and emotions. It means knowing when to stop, when to take a break, and when to seek help if needed. gx99 provides technology, education, and support to enable you to do all of this.
Remember: Every game is random, and over time, the casino always has the mathematical edge. Beliefs in "hot hands" or "lucky days" are myths. Wins and losses are part of gaming, and no strategy guarantees victory.
Responsible gaming is a shared responsibility. You have a role to play:
Gx99 offers various tools to keep your gaming in control. Find them all in your account settings under "Responsible Gaming."
You can set daily, weekly, or monthly deposit limits. Once reached, you cannot deposit again until the set period ends.
Set a limit on how much BDT you can lose in a specific period. Once you reach the limit, you cannot play for the remainder of that period.
Limit continuous play time. After your set duration, you will be automatically logged out and can log back in only after a cooling-off period.
Regular pop-up reminders showing how long you've been playing and your win/loss balance. These prompts encourage you to stay aware and take breaks when needed.
If you feel your gambling is getting out of control, you can exclude yourself for a set period or permanently.
Important: Self-Exclusion is a serious step. Once activated, you cannot cancel it until the set period expires. Permanent Self-Exclusion should be considered very carefully.
A lighter version of Self-Exclusion. Take a short break from 24 hours to 6 weeks. This gives you time to review and reassess your situation.
Recognizing problem gambling is the first step. If you experience the following signs, it may be time to review your gambling behavior:
Answer the following questions and assess yourself:
If two or more answers are "yes", Then you should review your gambling behavior and consider seeking help. We're here to assist.
If you or someone you know is facing a gambling problem, know that help is available and recovery is possible. Seeking help is a sign of strength, not weakness.
Our Customer Support team is trained in responsible gaming and ready to help you:
Bangladesh has limited specialized services for gambling addiction, but general mental health services can help:
International organizations provide online resources and information:
Emergency Help: If you or someone you know is having thoughts of suicide, contact emergency services immediately at 999 (Bangladesh Emergency Services) or your local emergency number. Kaan Pete Roi Helpline: 01779554391 (mental health support).
If a loved one is struggling with gambling:
By following these simple yet effective tips, you can ensure a safe and enjoyable gaming experience:
Gx99 is committed to protecting minors (under 18) from gambling. This is not only our legal obligation but also an ethical responsibility.
Parents and guardians play an important role:
Parent Alert: If you suspect a minor is using a gx99 account, report it immediately to [email protected]. We will investigate and take appropriate action.
The following tools can help block gambling sites:
Gx99 provides tools to keep you in control. Start using them today.
Get a quick overview of the key points of responsible gaming.
Only bet what you can afford to lose. Never use money meant for bills, debt, or essential expenses. Stay within your financial means.
Gaming should not consume all your time. Take regular breaks and make time for other hobbies and activities. Maintain balance.
Chasing losses is the biggest mistake. Each session is independent—past losses don't affect future outcomes. Know when to stop.
Don't gamble when drunk, depressed, angry, or stressed. Using gambling to escape problems leads down the path to addiction.
Don't hide your gambling from family and friends. Being open helps identify problems early.
If you feel you're losing control, seek help immediately. Asking for help is a sign of strength, and recovery is possible.
Find answers to common questions.